Sharp, Robbins & Popwell LLC

BluSky provides commercial, industrial, governmental, residential, and multifamily restoration, renovation, environmental, and roofing services across the United States and Puerto Rico. With an emphasis on large projects, we don’t build things; we restore and rebuild them. Our engaged employees bring experience and teamwork to anyone who owns or manages property, provides property insurance, or manages property insurance claims.

SERVICE COMMITMENTS

ATTITUDE

• I care for our customers and I do what I say I am going to do.
• I acknowledge each customer with a smile, make eye contact, and offer a genuine personal greeting.
• I always present myself in a professional manner in my appearance and behavior.
• I anticipate customer needs and I am free to be innovative to create a superior customer experience.
• I understand I am working in my customer’s home or business and will conduct myself with great discretion, creating the least disruption possible.

COMMUNICATION

• I consistently keep my customers updated on their projects.
• I discuss and manage expectations with my teammates and my customers.
• I meet my deadlines because timely completion of our work is critical.
• I own all customer issues and seek to resolve them myself or with my teammates.

TEAMWORK

• I am a great teammate and inspire others to deliver excellent customer service.
• I create an environment of teamwork to serve our customers in an exceptional way.

SAFETY

• I create a safe and accident-free environment.
• I am empowered to stop and resolve unsafe working conditions immediately.